Right of withdrawal

Translation for convenience – the German version is legally binding.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The period begins on the day the contract is concluded. To exercise the right, inform us (Patrick Schöller, Salzgasse 11, 74206 Bad Wimpfen, Deutschland, support@pulseposter.com) by a clear statement (e.g. a letter or email). You may use the model withdrawal form, but it is not mandatory.

No withdrawal for personalised framed posters

There is no right of withdrawal for goods that are not prefabricated and whose production depends on an individual selection or specification by the consumer or that are clearly tailored to the consumer's personal needs (§ 312g(2) no. 1 BGB). This applies to framed posters (with your pulse curve, texts and design choices); you expressly acknowledge this at checkout.

Purchase of vouchers

The 14-day right of withdrawal described above applies to the purchase of a voucher. Upon withdrawal the voucher code becomes invalid; vouchers that have already been redeemed can no longer be withdrawn, as the service ordered with them has then been provided under the rules of the chosen product. If a voucher has only been partly redeemed, we will refund the unused remaining balance upon your withdrawal.

Effects of withdrawal

We will reimburse all payments received without undue delay and at the latest within 14 days of receiving your notice, using the same means of payment, free of charge.

Early expiry for digital content

The right of withdrawal expires for digital content not supplied on a tangible medium once we have begun performance after you expressly consented to performance before the end of the withdrawal period and acknowledged that you thereby lose your right of withdrawal. You give this consent in the checkout by ticking the box.

Consumers resident in Brazil

If you live in Brazil, you may withdraw from your purchase – including a digital poster – within 7 days of the contract without giving reasons (Art. 49 of the Brazilian Consumer Protection Code, Lei nº 8.078/1990). The early expiry for digital content does not apply to you in this respect. A short email to support@pulseposter.com or a message via the contact form is enough; we refund the full amount without delay using the same means of payment. Longer periods under this notice (e.g. 14 days for vouchers) remain unaffected.